Lesson Learned: Your Social Name Is Your Networking Brand

In Shakespeare’s Romeo and Juliet, Juliet famously asks, “What’s in a name?” She argues that it is the person who matters, not an arbitrary label (like Romeo). That’s love.

And yet, over 400 years later, I’ve discovered the opposite: that for online networking, your preferred name is not arbitrary – it’s critical to your brand.

I know this because I failed LinkedIn Profile 101. Networking sites thrive on specificity, and on a whim, I naively switched from Larry, my nickname, to Lawrence, my birth name.

And so began the rolling disaster. As a marketer with branding experience, I should have seen it coming. Bad on me.

Immediately, all references to “Larry” disappeared. Not so bad, I thought, even though that’s how I refer to myself.

Then, I noticed that acquaintances – both new and old – began to address me as Lawrence. More than one person asked if I’d changed my name. It was awkward.

To compound the issue, the messaging autofill suggestions, now rife with Lawrence references (“Thanks, Lawrence!”, “A pleasure to meet you, Lawrence”), reinforced the new standard. It all felt overly formal.

And worst of all, without intention, I had erected a barrier for friends and recruiters who were searching to find Larry Goldman. “It’s still me!” I shouted into the ether.

Flailing but stubborn, I tried the preferred name feature that put Larry in parenthesis in the middle of my profile name. No one noticed and nothing changed.

Last week, I admitted defeat and switched the profile back to Larry. I’ve never felt more myself. As someone who is regularly confused with his identical twin, that’s saying something.

What I should have remembered is the power of brand consistency. In marketing, your product name is shorthand for the entire customer experience – your brand. Done right, it’s all you need to evoke an emotional connection. Modifying a product name is always risky and complicated.

The same apparently goes for networking. Unwittingly, I had undermined my established human brand and “caused confusion and delay,” to quote the venerable Sir Topham Hatt.

I appreciate the lesson. When people work with you, link with you, or meet you at events, they know only your social name. If they like you, then that positive sentiment accrues under that name, not a variant of it.

But I still wonder: what to do when you like both your formal and preferred names? If you have found a viable solution, let me know.

For now, I remain your friend, Larry.

Waymo and Me: No Driver, No Problem

While not a Luddite, I’m also not what you’d call a classic Early Adopter.  I find new tech exciting but am more likely to adopt it when I have a real need. For example, I’ve begun to apply generative AI with far greater frequency to help with graphics and my consulting research.

But never in any world would I have thought to take an autonomous vehicle. What? No driver? The chaos of the road? I thought, to quote The Boss, “It’s a deathtrap, it’s a suicide rap.” The well-publicized accidents and the ongoing problems with Tesla’s Full Self-Driving (FSD) mode had not made me a fan of the technology. I’d never put my life so knowingly at risk.

We don’t have a self-driving car service in Denver (too snowy, I hear), so I’d been eyeballing the cars during my recent trip to San Francisco. Bedecked with sensors and topped with a swirling roof beacon, these strange-looking vehicles were everywhere. Then, when I needed a ride to a restaurant, a friend suggested calling me a Waymo One car on her app. Highly curious and a little more than nervous, I agreed to give it a try. 

There are very few moments in my life that have completely changed my perspective. This ride was one of them. Waymo did everything right:

  • On-time arrival with no cancellations and reassignments I could see
  • A clean and comfortable interior (made by Jaguar)
  • Welcome messages that helped orient me to the experience
  • A backseat screen with a button for live support if needed
  • A panel that showed what the car “saw” on its way: parked cars, moving cars, pedestrians, traffic lights, stop signs, and more
  • Ambient music that put me at ease

The Waymo hummed along at Goldilocks speed, never too fast or slow. We passed through a yellow light once, but without the acceleration you’d expect with a live driver. Fifteen minutes later, I arrived safely and on time, having jettisoned my skepticism of self-driving cars somewhere back along the route.

Emboldened, I downloaded the Waymo app and called a car to take me back after dinner. The app was intuitive, pulling my Apple Pay information so that I didn’t have to struggle to enter a payment method. The ride was as comfy as before and very affordable. I didn’t have to talk, tip, or rate the driver.

Since that night, I’ve devoted some serious thought to how I was able to overcome my bias against self-driving cars. First, their omnipresence in downtown San Francisco helped normalize my impression of them. If everyone else was using them safely, why couldn’t I? Their reputation is strong, and new riders like my friend become their best promoters.

Second, as a product marketer, I’m impressed. Waymo has clearly worked to create a seamless customer journey. I felt confident in the entire experience, from the ease of requesting a ride to the smooth drive to the introductory emails. They’ve developed a strong brand (tagline: “The World’s Most 
Experienced Driver”) with positive associations in even the smallest of touches. 

Finally, I love that the Waymo One is electric and fully powered by renewable energy. It’s better for the environment.

Some things don’t change: I remain skeptical of Teslas, and I’ll continue to use the established rideshare apps as I need them. But what is new is that I now recommend Waymo as an alternative experience to anyone who travels to a participating city (Atlanta and Miami are coming).  I want others to experience the same thrill I felt, to safely break through the doubt and hesitation and leave their presumptions by the roadside.

Floaters & Blindspots

A few weeks ago, I started noticing a small, grayish blob positioned around the center of my left eye. Panicked, I went to my ophthalmologist, who took a look and explained that it was my first “eye floater,” essentially a clump of cells that had come loose within the vitreous jelly of my eye.

Floaters are a natural occurance as your eyes get older. “If you suddenly see a large black spot, come and see me immediately,” he advised.”That’s a detached retina.”

So I dodged a bullet. And as he predicted, I’ve grown accustomed to the floater and rarely notice it.  But I do love a good metaphor, so I can’t help but relate this to mental blind spots. These are areas in our perceptions or behavior where we can’t see our biases, limitations, or shortcomings.

The truth about blind spots is that, like cars, we all have them. We may even have an inkling of what they are, floating around in our mind’s eye but not quite clear enough to identify.

I’ve signed up for some intensive, small group training this spring to help me to identify and understand my psychological blind spots. The opportunity came along, and because I believe in continuous improvement, I’m ready to roll up my sleeves and see what I can discover.  Like the new floater that I no longer really notice, my blind spots are elusive to me but still present.

I’ll stretch the metaphor just a little more to say that you, my work colleagues and friends, can help inform me, just as my ophthalmologist did. What do you see about me that I don’t seem to be aware of?  What constructive feedback (delivered with kindness, please) can you share to help me improve? What can you teach me? I am open to the conversation.

The floater in my eye is apparently here to stay. But the blind spots in my thinking? I intend to clear those from the vision of who I want to be.

Just Say No to Shortcuts

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Happy 2025! This year let’s resolve to NOT take shortcuts.

I recently came upon this sight in a nearby alley: detached chunks of wood hanging from power lines. I can’t stop thinking about it, because it’s the perfect metaphor for the danger of shortcuts.

As you can see, whoever removed the tree decided not to take on the full challenge, likely for safety concerns. However, I was informed that professional arborists have several options depending on the complexity of the job and whether the lines are high or low voltage. Working with the impacted utility company, you can usually find an effective way to free or replace the wires.

But that’s not what happened here. Maybe they didn’t perform a pre-work inspection. Maybe the tree service lacked the requisite experience. Or perhaps the homeowner was cheap and didn’t want to involve the utility or wait until the job could be properly finished.

Will these trunks eventually rot away or pull down the lines on a windy day? No one knows. But whoever owns this home and lives on the block will face an extended game of Russian (tree) roulette. The problem persists, with the risks multiplied.

I often see the equivalent in business, especially after joining a new organization. While not dangling overhead, the signs are there. Poorly designed CRM flows or fields, hastily constructed and forgotten web pages, and marketing campaigns launched quickly but without proper tracking (feel free to add your own examples below).

These all represent short-term thinking that places the burden upon those who follow. Your team will eventually pay the productivity costs of hastily devised solutions. As a leader, or someone who aspires to be one, it’s critical to show that you can think several steps ahead like a chess master. Resolve to solve the issues in the moment rather than leave them for the next project, quarter, or employee.

If you feel hurried to produce a short-term outcome, recognize it and then take a beat to think about the long-term consequences. Instead of a one-off approach, can you create a reusable template from your work? Can you build in aspects that are scalable and flexible rather than fixed?

Also be aware that some shortcuts can cheat you of personal and professional growth. An overreliance on AI for creating messaging and communications can deprive you of the opportunity to become a better writer and strategic thinker. Or if you’re reusing competitive marketing materials to save time, you may also be propagating outdated information that can make you look uninformed. Train yourself to slowly and carefully reread and question the accuracy of your content.

So in 2025, I say yes, work quickly and effectively, even if it’s not 100% perfect. But when you recognize a challenging entanglement that could put you at future risk, don’t sidestep it just because it’s hard. Address it now, involve others who can help, and complete the job like the pro you are.

Just say no to shortcuts.

How To Write Brilliantly Decent Blog Posts

Writing Blog PostsIn the past, colleagues have approached me asking for help to become better writers. Why do they think I’m qualified? Aside from writing dozens of papers, scripts, sales sheets, articles, ads and brochures for my employers, I cannot resist editing whatever is put in front of me. It’s my catnip – and they know it.

Since I am fascinated by the act and art of writing (and inclined to share some hard-won knowledge), I’m responding by writing a blog post about writing blog posts for would-be blog writers. Very meta.

While working at Spinnaker Support, I averaged 50 blog posts a year – and that was well before AI was available. This post applies some of what I learned there. While there are entire books on this subject, I’m going to keep it simple and cover four areas: topics, flow, mechanics, and polish.

Sensing a Topic

This one is both easy and hard to explain. When I attended a talk by the author Pam Houston, she described her writing as driven by small moments of resonating clarity (my words). These could be triggered by the sight of a bird in a meadow, the perfume of a spring blossom, or an odd expression on the face of a sales clerk. Her computer desktop is crowded with these mental notes, which she injects into her writing as appropriate.

Remarkably, I feel the same mental buzz when a topic is ripe for the writing. The sensation comes from a blend of knowing the topic, finding it fascinating, and acknowledging that I could commit an hour or two to sussing it out. I would wager that most writers probably feel the same burst of confidence, excitement and persistence that I do.

I recommend cultivating that radar ping of recognition. Look for it when you finish a project, give a talk, go somewhere new or meet a fascinating person. Is this something worth explaining? Would YOU want to read about it yourself? What value can you provide for the reader’s time?

If you’re still sensing the thrill of the idea, it’s likely a winner. Capture it ASAP and store it in a place where you can find it. Bring it out when you’re ready to write and then think about the flow of the piece.

Dictating the Flow

Flow is important. Awkward segues will lose your readers. Five recommendations:

  1. Determine your audience and your goal. Who are you writing to? Marketers? Engineers? Managers? CIOs? Make sure you know that first and write to their level.
  2. Create an outline. If not on paper, then at least in your mind palace. Know where you’re starting and where you want to go. Then fill in the details.
  3. Begin with a memorable opening. Capture their attention ASAP and let them know why they need to read straight through to the end. You can also reveal the path you’re about to take them on so they get a glimpse of the journey (check out the third paragraph from the top).
  4. Start at a high level and dig down. I like the inverted pyramid favored by journalists, and even if you’re not partial to it, it can help you with your flow / structure.
  5. Finish with a flourish – and a CTA. At the end, provide a good summary of what you want readers to remember. Or like a good comedian, you can end with a surprise reference. If you’re writing for work, always add a call to action (CTA) to continue engaging the reader.

Earn an A+ on Mechanics

Just like in school, mechanics are critical. Six tips:

  1. Spelling matters. Read everything you write two more times. And if you’re not sure of the spelling (e.g., straight-forward vs. straightforward) or meaning (e.g., continuous vs. continual), just type your word in Google to get a proper answer.
  2. People like to scan. So use section headers like I do in this blog. Bold sentences you care about. Use italics for emphasis. NEVER use underlines for emphasis because people will think that the words are linked.
  3. Add a graphic when it makes sense. There are plenty of sites with Creative Commons or royalty free images you can use. I love Pexels and Unsplash. The image of the writer at the top is free from Wikipedia Commons.
  4. Use a tool like Grammarly. There are some free or inexpensive add-ins now that can help you avoid the most common mistakes and can even teach you a thing or two in the process (like that vs. which or when to use a comma).
  5. Avoid repeating words. If you’re using the same word within a paragraph (e.g., organization), replace it with a synonym so you have variety and keep the text fresh. This goes for repeating the words in the header as well.
  6. Keep it short.

Add the Polish at the End

Now that you’ve scraped away at your first draft, it’s time to add the polish. Like the dental hygienist does, but less minty.

Most professional writers have an editor, but if you don’t have a sounding board, it’s not a huge deal. I recommend putting the post aside for a day or two and coming back in fresh. You can review your work more objectively when you’re past the initial passion.

I review the language and remove repeated words, unneeded clauses, and stale adjectives that take up space and add no extra value. Sometimes I even take out whole sentences. I always find mistakes, especially if I’ve been extra sloppy with cut and paste. I add any necessary keywords I want Google or readers to see. Then, at the end, I create the best title I can think of.

Perfection only leads to insanity

Well, that may not be true, but let’s acknowledge that a post will never be perfect. However, it can easily be funny, informative, and on deadline. Those are what really count.

Just promise me you won’t give up after the first try and that you’ll strive to improve with each post you publish. Take chances, be memorable, and be meta if you have to.